CLIENT FAQS

GETTING STARTED

WHAT ARE FLASH TEAMS?

Flash Teams, or better known as Flash Organizations, as mentioned by the Stanford University in a study, are teams of distributed experts that come together for one specific project and collaborate using cloud technology. They all work remotely, are freelancers, and are experts in one specific domain (no all-rounders). Expert reviews ensure that the quality in the team is provided by the team setup and the composition of roles, workflows and tools. Once the project is done, the team will be released and is free for other jobs. Flash Organizations provide the highest possible flexibility and scalability in digital projects, but they come with the trade-off of additional complexity and the need for high level, standardized management structures to let each expert contribute in the best possible way to a project.

WHY SHOULD I USE FLASH HUB?

Flash Hub provides fully-managed virtual teams for agencies, product owners, marketing experts and all other people and businesses that want to benefit from the high flexibility, quality and scalability of virtual teams without having to manage the complexity of remote people, tools and workflows.

WHAT MAKES FLASH HUB DIFFERENT?

Flash Hub is the fastest way to start new project with expert teams. Flash Hub Projects can start within the same week. We only involve experts, no average skilled people, no juniors. We only work with freelancers that passed our assessment process, expert interviews and potentially, already contributed to a project’s success in a Flash Hub Project. Customers get full transparency and so they get control. We will not hide people, results and progress. Instead, we will provide clear KPIs in order to see what happens. We will tweak and adjust the team to let KPIs match customer expectations. We dedicate a customer success manager that consults about the progress and recommends team adjustments. With our huge talent pool of 2,000 experts, we can involve new experts almost on demand to speed up the project or extend with a new technology. With our experience in managing virtual teams, we understand how to build an efficient virtual team so that quality and progress is not only “hope” and “expectation” – but a clear KPI under our control.

WHAT’S THE DIFFERENCE BETWEEN FLASH HUB AND OUTSOURCING?

In outsourcing, you have outsourced talents working for one company, sharing the same interest of that company. Most likely, an account or project manager oversees the outsourced team who may not have your best interest at heart. On Flash Hub, we have independent freelance experts who are not only dedicated but motivated to deliver a job well done since their specialization perfectly fits each client requirement. They only work for their own interest and add value to the project through expert knowledge.

HOW CAN FLASH HUB HELP BUSINESS OWNERS?

Flash Hub helps business owners overcome the gap of talent and quickly extend their organization with virtual teams. Using freelancers in this area is nothing new. The speed, access to real talent with a proven track record, and the hassle-free handling of a virtual team using Flash Hub will give business owners a tool at their hand to start new projects faster – with higher quality and at scale. What enterpreneurs love is freedom and the choice to do what they think is right. What they hate is limits and borders that stop their vision from becoming a reality. Flash Hub helps to get projects without limits started and successfully delivered.

HOW CAN FLASH HUB HELP DIGITAL AGENCIES?

Agencies that help their customers tackle the challenges of digital transformation need to involve experts fast, scale team capacity and deliver results based on a complex tech stack. With Flash Hub, agencies can focus 100% on their customer. With fully- managed virtual expert teams, they are able to serve customer needs faster and with higher quality than they can with the “normal agency way” of involving employees who currently have time to do the job but are not neccessarily experts.

WHAT TECHNOLOGIES DOES FLASH HUB OFFER?

We have a vast pool of tech stacks under our sleeves to ensure that we deliver web and mobile apps that are market-ready. For starters, we have Java, PHP, .net and common frameworks such as Spring Boot, Symfony, Drupal, WordPress, NodeJS, ReactJS, React Native, Angular and the list goes on. We can even provide you with design teams, QA teams and marketing teams. Just name it.

WHAT TYPE OF PROJECTS CAN FLASH HUB HANDLE?

True to our slogan ‘Projects Without Limits’ – we can handle almost any projects so long as it can be collaborated through the cloud, whether it will yield a digital product or a physical one (ie. design for a billboard). Our specialization is mostly in software development, where we create mobile, Web, or hybrid apps of different sizes, stages, and specifications. You name it, we build it. Our expert teams of software engineers, designers, and business consultants around the world will help you from ideation to product launch.

WHAT TYPE OF BUSINESSES CAN USE FLASH HUB?

Flash Hub is the right choice for digital agencies and marketing agencies that want to scale, especially for marketing managers and product owners who need a reliable and fast team to get their digital works delivered on time.

THE VETTING PROCESS

HOW DOES YOUR VETTING PROCESS ENSURE QUALITY EXPERTS THAT MEET OUR REQUIREMENTS?

We have a strong virtual Human Resources team which recruits new freelance experts every day from different channels. They do thorough interviews and profile reviews in a virtual assessment center where they rate soft skills, hard skills, and even behavioral skills. This allows us to find the right person, for the right role, and match him or her with the right project.

CAN ANYONE BECOME A FLASH HUB EXPERT?

Our assessment center follows a strict process in identifying the right people based on skills and behavior tests. Only the top 30% will be accepted and deployed for a project.

DO THESE EXPERTS SPEAK, READ AND WRITE FLUENT ENGLISH?

We ensure that our team speaks the language that is needed to make communication a drive for success. We ensure this is in our vetting process in the assessment center. Most likely, the language of choice is English.

WHERE ARE YOUR EXPERTS LOCATED?

Unless our customer won’t require a specific location, we ensure that we get the right people with the right skills for the right job. We don’t care about their location, if not explicitly required. This increases the pool of experts and diversity required to deliver quality for a project. Nationality, gender, etc are no criteria for selecting an expert.

WHERE DO YOUR EXPERTS WORK?

They work from where they want. The single important criteria is that they have fast and reliable internet, plus, they are experts in their specific domain. They can work from any location as long as they deliver results.

WHAT MAKES FLASH HUB EXPERTS SO RELIABLE?

We evaluate each of our expert’s work history to ensure successful project delivery. We also keep personal ID cards from these experts and do a background check. Our platform ensures that results are not based on trust alone, but on control and transparency of individual work results.

DO I NEED TO BE INVOLVED IN THE HIRING AND SCREENING OF EXPERTS?

No, you don’t – but you can. We do the Human Resources (HR) work for you so that you can focus on your product. We do the heavy lifting of HR, workflows and tools for you so that you can enjoy top-notch results.

PROJECT SETUP

HOW WILL FLASH HUB WORK ON MY PROJECT?

We will discuss your project with you in detail right from the beginning, so we don’t miss a thing. Our team of customer success managers will then recommend a team setup and all roles needed to deliver your project successfully. We will ramp up your team, step by step, depending on the phases of the project. During the conception stage, the project manager, business analyst and UX designer will assist. Developers, Test engineers, DevOps (and so on) will join later for the implementation phase.

HOW DO YOU ENSURE QUALITY OF WORK?

We believe that quality should not happen by circumstance. We have independent and dedicated Software Testers and Test Engineers who take responsibility over the quality of results. We also split responsibilities to experts, making sure that silos are avoided along the way. With the mix of the right people working in the right roles for the right projects, guided by effective workflows and processes, quality outcomes ‘by design’ are met.

WHO IS RESPONSIBLE FOR THE TEAM AND THE BUGS?

Flash Hub will always be transparent with the performance of the team and will always assign you a customer success manager who will provide you with insights on how your project is doing. Also, our team architects will help improve team performance by increasing capacity, which may involve new roles and experts, to replace ‘low performers’. We will ensure that your expectations are met.

WHAT HAPPENS IF I AM NOT HAPPY WITH AN EXPERT IN THE FLASH TEAM?

We can replace low performers in a single day if needed. However, don’t worry about individuals as long as the overall results are delivered. Together, we’ll define KPIs and expectations that you have and that the team needs to match. If the team does not match the expectations and KPIs that we’ve defined, we will adjust the team by capacity, introduce new roles if needed, replace individuals, and tweak the workflows.

WHAT HAPPENS IF ONE OF YOUR FREELANCE EXPERTS QUIT?

The biggest benefit of virtual teams is the flexibility and scalability. With our huge talent pool of experts for every role and skill you can imagine, we ensure continuity by replacing a team member within one day. Our setup allows fluidity by not binding a role to a single person only.

WHEN A FREELANCE EXPERT LEAVES THE TEAM, HOW DO YOU ENSURE THAT THERE WILL BE NO BACKLOGS?

We never put all responsibility on a small amount of people. In most scenarios, a project manager has 1 or 2 developers. If one person leaves, this is a huge risk for the project. Luckily, you never have to worry about that with Flash Hub. Our team will always have 6-8 people involved. The knowledge is not bound to a single person, but distributed to the whole team. We always make sure that everything is properly documented – from onboarding to working on your project – to avoid loss of time when something like this happens. In our experience, a new person is available in just a day and will be ready to start working in as little as three (3) days like nothing happened.

CAN MY TEAM WORK ON PROJECTS BASED ON MY TIME PREFERENCE?

For time zone gaps, each expert on your team will commit on your required working hours to ensure that they are available for you, whenever you need them. If you need a 24-hour operation, our team architects will help set up the right people in the proper time zone. This will speed up your project 3x faster than the usual setup. We can also provide you with a Kanban / Support / Operations team that can deliver 24/7 SLAs, globally. Let us deal with the complexities.

DO I NEED TO KEEP TRACK OF WORK HOURS?

No, you just need to keep track of your results and provide the right input for your team – We manage the rest for you.

HOW DO YOU DETERMINE THE RATE OF A PROJECT?

There are different billing models. We can give you a price per sprint, or you can pay per hour where you have full transparency and flexibility of your team and their delivered results. If you have a prepared concept and the scope is clear, we can also give you a fixed price where up to three (3) persons will estimate your project. This gives you a clear idea of what to expect. We’ll add our experience from past projects to get you an estimate for your project.

DO ALL PROJECTS NEED TO BE IN THE ENGLISH LANGUAGE?

You have the choice. We can assign you a contact person that speaks your local language. We can also prepare documents and requirements in your local language. A technical translator (not just any translator) will translate technical documents, a legal translator will translate legal documents, and so on. With Flash Hub, language barrier is a thing of the past.

IF YOU PROVIDE TEAMS WITH AT LEAST 6-8 PEOPLE, ISN'T THAT VERY EXPENSIVE FOR MID-SIZED PROJECTS?

With the classical staffing of a team, yes, this would be the case. At Flash Hub, our team consists of freelance experts. They can always work, whenever needed. Our team architects will always ensure the right team setup for your project. This includes the weekly capacity of each role. You only pay what you use. Nothing more.

WHAT ABOUT DIFFERENCES IN CULTURE?

Don’t worry, we’ve got you covered! We will build your team in a way that involves experts from similar cultures, values and behavior. If required, we will group them in overlapping, or even the same time zones. Our Human Resources team runs an assessment to match soft skills, hard skills, and behavioral skills for specific roles. You will only work with the top 30% of talented people found.

CAN'T I JUST GO TO FIVERR, GURU, FREELANCER OR UPWORK TO GET THE SAME RESULT?

You can find single freelancers on these platforms easily. But, it can be very time-consuming to do all the screening, testing, and onboarding – all of which, we have eliminated. While we also use them as talent source to find new talents, you need to have a deeper understanding of roles to ensure productivity and performance. This means coming up with your own KPIs and spending more time to guide them through the stages of your project. Managing virtual teams can be a huge challenge if you don’t have the right tools and processes in place. With Flash Hub’s fully-managed virtual teams, everything is set, giving you more time to focus more on your business instead.

TEAMS THAT WORK LONG TERM TOGETHER ARE WORKING MORE EFFICIENT. HOW DO YOU BRIDGE THIS GAP IN "FLASH TEAMS"?

Flash Hub’s work model allows for higher performance and better productivity since they work in a ‘flash’. Our platform allows experts to work specifically in their expert domain and focus on what is important for the project. With clearly-defined roles, workflows and tools – project success is achieved, regardless of how short or long people have been working together. This also minimizes risks involved when people tend to get complacent with each other in a long-term work setting.

BILLING AND PAYMENT

HOW ARE PAYMENTS AND INVOICES HANDLED?

We’ll handle the billing of all our experts so you don’t have to. You get an invoice per sprint so that you have no additional administrative work to expect.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

We accept Paypal or bank transfer payments.

DO I NEED TO PAY FOR A MEMBERSHIP OR SUBSCRIPTION FEE?

No, there is no fee. You only pay for what you have used, means, you pay only for the time the team spent on your project.

IS IT SAFE TO PROVIDE FLASH HUB WITH MY PAYMENT INFORMATION?

Yes, we are a company that values data security and we keep all information entrusted to us safely.

DO YOU OFFER A DISCOUNTED RATE FOR LONG TERM COMMITMENTS?

Yes we do, if you commit to a team and a budget for a longer period of time. We also give some extra discounts on a personal agreement.

IF I AM NOT HAPPY WITH THE WORK DELIVERED, DO YOU OFFER A REFUND?

We don’t offer refund. We offer full transparency and flexibility so that you have the highest possible level of control in your project. If you are not happy and do not wish to continue, you can quit in the same month.

INTELLECTUAL PROPERTY

WHO OWNS THE LEGAL RIGHTS TO THE WORK CREATED BY FLASH HUB EXPERTS?

If we create a product where you want to ensure that your legal property is protected, we will make all experts involved sign the contract that you want them to sign in the onboarding process to protect your IP.

WHAT ABOUT DATA PRIVACY AND GDPR?

Our teams don’t access data on live servers. DevOp Engieers have an “ADV” and are committed to best practices in following the GDPR Law and data privacy agreements. We also have Non-Disclosure Agreements (NDA) with all team members. If live data needs to be available on a local environment, we ensure that this will be replaced by random data.